Welcome to Redomart.
Please read these Terms and Conditions carefully before using our website. By accessing or using this website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms and conditions, please do not use this website.
1. General
i) Redomart is an E-commerce website that sells Home decor solutions.
ii) By using our website, you agree to abide by these terms and conditions and all applicable laws and regulations.
2. Products
i) Redomart strives to provide accurate descriptions and images of products. However, we do not guarantee that product descriptions, images, or prices are error-free. We reserve the right to correct any errors or inaccuracies at any time.
ii) Prices are subject to change without notice.
iii) All products are subject to availability. We may limit the quantities of products we offer, or discontinue products at any time without prior notice.
3. Orders and Payment
i) By placing an order on our website, you agree to provide accurate and complete information.
ii) Payment for orders is processed securely through our payment gateway. We accept payment through UPI, major credit and debit cards.
iii) Once an order is placed, you will receive an email confirmation with details of your order(s). This email is not an acceptance of your order; it is a confirmation that we have received your order.
iv) We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product information, or suspicion of fraudulent activity. If your order is cancelled, we will issue a refund to the original payment method.
4. Shipping and Delivery
i) Shipping costs and delivery times may vary depending on your location and the products ordered. Please refer to our Shipping Policy for detailed information.
ii) Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for lost or damaged shipments.
5. Returns and Refunds
Please refer to our Return and Refund Policy for information on returns and refunds.
6. Privacy
Your use of our website is governed by our Privacy Policy. By using our website, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.
7. Warranty
i) Warranty Coverage:
- This warranty covers defects in materials and workmanship for home decor lighting products purchased from Redomart and installed for residential use.
- The warranty period is 1 year from the date of purchase.
ii) What is Covered:
- Defects in materials or workmanship that affect the product’s functionality or appearance.
- Electrical components, such as wiring and sockets.
- Finish, color, and other aesthetic aspects under normal use.
iii) What is Not Covered:
- Damage or defects resulting from improper installation, misuse, abuse, or neglect.
- Any modifications, repairs, or disassembly performed by unauthorized personnel.
- Normal wear and tear, including changes in color, texture, or finish over time.
- Bulbs and other consumable parts.
iv) Warranty Claim Process:
- To initiate a warranty claim, contact our Customer Service at contact@redomart.com within the warranty period.
- Provide proof of purchase, a description of the issue, and images, if possible.
- We may request that the product be shipped to us for inspection, or we may arrange for an authorized service technician to visit your location.
v.) Resolution of Warranty Claims:
- If the issue is covered under warranty, we will repair or replace the defective product, at our discretion.
- If the product is no longer available, we may offer a similar product or provide a refund based on the purchase price.
vi.) Limitation of Liability:
- Redomart shall not be liable for any consequential, incidental, or indirect damages arising from the use or inability to use our products.
vii.) Exclusion of Other Warranties:
- This warranty is the sole and exclusive warranty offered by Redomart. No other warranties, expressed or implied, apply to our products.
viii.) Transferability:
- This warranty is non-transferable and applies only to the original purchaser of the product.
7. Intellectual Property
All content on this website, including but not limited to text, images, logos, and trademarks, is the property of Redomart and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from this website without our express written permission.
8. Changes to Terms and Conditions
We reserve the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review these terms and conditions periodically for changes.
9. Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at contact@redomart.com
By using our website, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you do not agree with these terms and conditions, please do not use this website. Your continued use of the website following any changes to these terms and conditions constitutes acceptance of those changes.