Welcome to Redomart! We appreciate your trust in us for your book needs. Our Shipping Policy is designed to provide clarity on how we handle the shipping and delivery of your orders.
1. Shipping Destinations
At present, Redomart primarily serves customers within all locations in India. However, we are actively exploring options to expand our reach to a broader international audience in the near future.
2. Shipping Methods
We aim to deliver your orders in the most efficient and timely manner possible. Typically takes 5-7 business days for delivery, but it may vary depending on your location.
3. Order Processing Time
Orders are typically processed within 2 business days after payment confirmation. During peak seasons or special promotions, processing times may be slightly longer. Rest assured, we do our best to fulfill orders promptly.
4. Shipping Costs
Shipping costs vary depending on your location, the size and weight of the items, and the selected shipping method. You can view the shipping costs at checkout before finalizing your order. Occasionally, we may offer free shipping promotions, so be sure to keep an eye out for those!
5. Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
6. Delivery
Our delivery partners strive to deliver your orders to your doorstep. However, if you are not available at the time of delivery, the courier may leave a delivery attempt notice, or you may need to arrange for a pickup at a nearby facility, depending on your local courier’s policies.
7. Lost or Damaged Items
In the rare event that your order is lost in transit or arrives damaged, please contact our customer support team at contact@redomart.com as soon as possible. We will work with you to resolve the issue and ensure your satisfaction.
8. Contact Us
If you have any questions or concerns regarding our Shipping Policy or the status of your order, please do not hesitate to contact us at contact@redomart.com.
Thank you for choosing Redomart. We are committed to provide you the best possible shopping experience, including reliable and efficient shipping services. Your satisfaction is our priority.